Refund Policy
Exchanges
Approved exchanges are subject to product availability. If a replacement item is unavailable, Ten-Chapters may offer another resolution at its discretion.
Return Shipping
Responsibility for return-shipping costs will be determined by Ten-Chapters based on the circumstances of the approved claim.
If an item arrived damaged, defective, or incorrect, Ten-Chapters may provide return instructions or cover reasonable return-shipping costs after reviewing and approving the claim.
Original shipping charges are nonrefundable unless required by applicable law or the return results from an error by Ten-Chapters.
Refunds
If a refund is approved, the returned item must first be received and inspected. Approved refunds will be issued to the original payment method.
Processing times may vary depending on your bank or payment provider. Shipping charges are not refundable unless otherwise determined by Ten-Chapters or required by applicable law.
Contact Us
For questions or to submit a claim, please visit our Contact Us page or email:
This policy does not limit any rights available to customers under applicable federal or state law.
Effective January 1st, 2026
All Ten-Chapters sales are final. We do not accept standard returns or exchanges due to changes of mind, incorrect sizing selections, or personal preference.
We understand that exceptional circumstances may arise. Requests for a refund or exchange may be considered at the sole discretion of Ten-Chapters.
Refund and Exchange Requests
To request consideration for a refund or exchange, please contact us within 15 days of delivery through our Contact Us page or by emailing info@ten-chapters.com.
Submitting a request does not guarantee approval. Each request will be reviewed individually based on the circumstances.
Merchandise submitted for consideration must be unworn, unused, unwashed, and returned with all original tags and packaging. Items that do not meet these conditions will not be eligible for consideration.
Returns sent without prior authorization will not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives. If an item is defective, damaged, or different from what you ordered, contact us immediately so we can evaluate the issue and make it right.
Your claim should include:
Your full name
Your order number
A description of the issue
Clear photographs of the item and its original packaging
Damage, defect, or incorrect-item claims must be submitted within 30 days of delivery. Issues reported after 30 days may be considered the responsibility of the customer and may not qualify for a resolution.
