Privacy Policy
Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, maintain business and transaction records, resolve disputes, enforce agreements, and satisfy legal obligations.
Retention periods may vary depending on the type of information and why it was collected.
Data Security
We use reasonable administrative, technical, and organizational safeguards to protect personal information. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.
Customers are responsible for maintaining the confidentiality of their account credentials.
Your Privacy Rights
Depending on your location, you may have the right to:
Request access to personal information we maintain about you
Request correction of inaccurate information
Request deletion of certain personal information
Receive a portable copy of certain information
Withdraw consent where processing is based on consent
Opt out of certain targeted advertising or data-sharing activities
Appeal a decision concerning a privacy request
To submit a request, email Info@ten-chapters.com. We may need to verify your identity before completing the request.
Authorized agents may submit requests where permitted by law. We will not discriminate against you for exercising applicable privacy rights.
Children’s Privacy
Ten-Chapters is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us so we can review and delete it where appropriate.
Third-Party Websites
Our website may contain links to third-party websites or services. Ten-Chapters is not responsible for the privacy, security, or content practices of those third parties. Review their privacy policies before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to our practices, services, technology, or legal obligations. The updated version will be posted on this page with a revised “Last Updated” date.
Contact Us
For privacy questions or requests, contact:
Ten-Chapters
New York City, New York
Info@ten-chapters.com
Ten-Chapters respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, make a purchase, contact us, subscribe to marketing communications, or otherwise interact with Ten-Chapters.
By using our website, you acknowledge the practices described in this Privacy Policy.
Information We Collect
Depending on how you interact with Ten-Chapters, we may collect:
Your name, email address, phone number, billing address, and shipping address
Order details, purchase history, returns, and customer-service communications
Payment-related information processed securely by our payment providers
Information you submit through forms, account registrations, or email signups
Device information, browser type, IP address, and general location
Website activity, including pages viewed, links selected, and interactions with our website
Marketing preferences and communication history
We do not directly store complete credit card information.
How We Collect Information
We may collect information:
Directly from you when you place an order, contact us, create an account, or subscribe to communications
Automatically through cookies and similar technologies
Through website, payment, analytics, advertising, and fulfillment service providers
From platforms you use to interact with Ten-Chapters
How We Use Your Information
We may use personal information to:
Process and fulfill orders
Provide order confirmations, shipping updates, and customer support
Manage returns, exchanges, refunds, and disputes
Maintain and improve our website and customer experience
Detect fraud, unauthorized activity, and security risks
Send marketing emails or messages when permitted
Measure website performance and marketing effectiveness
Comply with legal, tax, accounting, and regulatory requirements
Protect the rights, safety, and property of Ten-Chapters and our customers
Cookies and Similar Technologies
Our website may use cookies, pixels, analytics tools, and similar technologies to operate correctly, remember preferences, understand website activity, improve performance, and support marketing.
You may control certain cookies through your browser settings or any cookie-management tools available on our website. Disabling cookies may affect some website features.
How We Share Information
We may share personal information with trusted service providers that help us operate our business, including:
Website hosting and e-commerce providers
Payment processors
Shipping and fulfillment providers
Email and marketing platforms
Analytics and advertising providers
Fraud prevention, security, and customer-support services
Legal, accounting, and professional advisers
These providers may only use information as necessary to perform services for Ten-Chapters or as otherwise permitted by law.
We may also disclose information when required by law, to respond to a lawful request, to protect our legal rights, or as part of a business restructuring, merger, acquisition, or sale.
Ten-Chapters does not sell personal information for money. Certain advertising or analytics activities may be considered “selling” or “sharing” under some privacy laws. Where applicable, customers may request to opt out.
Marketing Communications
If you subscribe to marketing communications, we may send information about products, releases, offers, and brand updates.
You may unsubscribe from marketing emails by selecting the unsubscribe link included in the message. Transactional communications concerning orders, payments, shipping, security, or policy updates may still be sent when necessary.